Zyntit Limited
Terms & Conditions
Zyntit Limited
Legal, Policy & Compliance Guide
Complete terms of service, customer rights, responsibilities, and regulatory obligations as a licensed private hire operator.
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1. Terms & Conditions
Zyntit Limited is a licensed executive transport provider, fully authorised & Licensed under the City of Wolverhampton Council (Operator Licence: PHOP791). All journeys are professionally managed and dispatched from our regulated operating centre in Heath Town, Wolverhampton.
At Zyntit, we operate under strict legal compliance and hold ourselves to the highest standard of service delivery.
Booking & Confirmation
All bookings must be made through our official channels including online form, telephone, or email. A booking is only confirmed once explicitly accepted by a Zyntit representative. Until confirmed, no contract is formed.
Quote Validity
All quotes provided are valid for 7 days and are subject to review based on any changes to journey details such as distance, stops, timings, or vehicle class.
Deposits & Payment
We may require a non-refundable deposit (minimum 20%) to secure your booking, particularly for long-distance or peak-time journeys. Remaining balances must be settled prior to departure unless agreed otherwise in writing.
Service Fulfilment & Refusal
While we endeavour to honour all confirmed bookings, Zyntit reserves the right to decline service in situations involving:
• Unforeseen safety concerns
• Passenger misconduct
• Invalid or incomplete journey information
• Licensing restrictions
Delays & Liability
Zyntit is not liable for any delays resulting from traffic conditions, weather, mechanical failure, road closures, or events beyond our control. Clients are advised to book with reasonable time allowances for appointments, flights or meetings.
Passenger Conduct
We maintain a zero-tolerance policy for abusive, threatening, or inappropriate behaviour. In such cases, journeys may be terminated immediately without refund and reported to authorities if required.
Driver Conduct & Compliance
All Drivers representing Zyntit:
• Are licensed by Wolverhampton Council
• Hold enhanced DBS certification
• Are trained in customer care, professional etiquette, and road safety
• Are bound by our strict internal code of conduct
Vehicle Care & Cleaning Charges
Any damage to vehicle interior or fittings caused by passengers including soiling, spillages, or misuse. will result in a cleaning or repair fee (minimum £80). Smoking or vaping is strictly prohibited in all vehicles.
Regulatory Compliance
Zyntit Limited operates under full compliance with the Private Hire licensing regulations set out by the City of Wolverhampton Council. All bookings are recorded, all vehicles are insured, and all journeys are dispatched via our licensed base of operations in Wolverhampton.
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2. Cancellation & Refund Policy
At Zyntit Limited, we understand that travel plans can change. Our cancellation and refund policy is designed to protect both our clients and our operational commitments while maintaining fairness and flexibility.
Cancellation Window
Clients may cancel a confirmed booking with at least 48 hours’ notice before the scheduled pickup time. In such cases, a partial refund will be issued, with 10% of the total booking cost retained to cover administrative work, driver coordination, and resources allocated to the booking. The remaining balance will be refunded to the original payment method.
If cancellation is requested within 48 hours of the scheduled pickup time, the deposit becomes non-refundable, regardless of the reason, due to the operational resources already committed.
Short-Notice Cancellations
Cancellations received between 2 and 12 hours before the scheduled pickup time will incur a charge of 50% of the total journey cost.
No-Shows and Late Cancellations
Cancellations made within 2 hours of pickup time or failure to appear at the agreed pickup point without notice will be charged at 100% of the total booking fee.
Refund Processing
Where applicable, refunds will be processed within 7 working days to the original payment method. Refunds are not issued in cash.
Exceptional Circumstances
In cases of medical emergencies, bereavement, or force majeure (e.g. natural disasters), Zyntit may waive or reduce cancellation charges at management’s discretion. Proof may be requested.
How to Cancel
To cancel a booking, clients must contact us via one of the following:
• Email: bookings@zyntit.co.uk
• Phone: 0190 247 1514
Cancellations are only considered valid once acknowledged by a Zyntit representative.
Late Payment Policy
For account holders or corporate clients with deferred payment terms, late invoices are subject to a 5% monthly interest fee and may lead to suspension of service until the balance is cleared.
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3. Complaints Policy
At Zyntit Limited, we are committed to providing a premium, professional experience. However, if something does not meet your expectations, we take all concerns seriously and aim to resolve them quickly and fairly.
Step-by-Step: How to Complain
1. Email your complaint to complaints@zyntit.co.uk within 48 hours of your journey.
2. Include your full name, booking reference, date/time of travel, and a clear description of your concern.
3. Attach any supporting evidence if available (e.g. screenshots, images, chat logs).
What Happens After We Receive a Complaint
• You will receive an acknowledgment within 3 business days.
• Your complaint will be investigated by management, and if necessary, your driver may be contacted for a response.
• A full response will be issued within 7 working days, unless further investigation is required.
Licensing Authority Escalation
If your complaint relates to safety, misconduct, discrimination, or other serious behaviour, we are legally obligated to report the issue to the City of Wolverhampton Council – Taxi Licensing Department.
Timeframes for Response
• Acknowledgment: within 3 business days
• Resolution: within 7 business days (may be extended for complex cases)
Storage & Record Keeping
All complaints are logged securely and stored for a minimum of 12 months in line with Wolverhampton Council licensing requirements.
What Qualifies as a Serious Complaint?
• Physical or verbal abuse
• Unsafe or reckless driving
• Discrimination or inappropriate conduct
• Breach of licensing or regulatory law
• Refusal of service based on protected characteristics
We welcome feedback at all levels, whether it’s constructive criticism or praise.
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4. Lost Property Policy
Zyntit Ltd takes all reasonable steps to reunite customers with any lost property left in our vehicles. However, passengers are ultimately responsible for their personal belongings.
How Items Are Logged
When lost property is discovered or returned by a driver, the item is logged internally with:
• Description of the item
• Vehicle registration and driver name
• Date and time found
• Booking reference (if identifiable)
Where Items Are Stored
All items are transferred to our licensed operating centre at:
Bank Street, Heath Town, Wolverhampton, WV10 9DU
Customer Retrieval Process
To claim a lost item, please contact us via:
• Email: info@zyntit.co.uk
• Phone: 0190 247 1514
Please include a description of the item, date of journey, and pickup/drop-off locations. Items may be collected in person or returned by courier (postage charges may apply).
Storage Duration
Lost property is held for a maximum of 7 calendar days from the date it is found.
Disclaimer of Responsibility
Zyntit Ltd accepts no liability for items lost, stolen, or damaged during the journey or after retrieval.
What Happens After 7 Days
Unclaimed items are either:
• Donated to charity (where appropriate)
• Disposed of securely and responsibly
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5. Privacy Policy (GDPR Compliance)
Zyntit Limited is committed to protecting your privacy and handling your data in full compliance with the UK General Data Protection Regulation (UK GDPR).
What Data We Collect
• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Journey dates and times
• Special requests or accessibility needs
Why We Collect It
• Process and confirm your booking
• Dispatch and manage journeys
• Communicate with you before, during, and after your trip
• Fulfil our legal obligations as a licensed operator
How It’s Stored & Protected
Your data is stored securely on encrypted platforms, with access limited to authorised staff and drivers.
How Long We Keep It
Journey records and customer details are retained for at least 12 months in line with licensing regulations.
Third Party Access
Data is never sold or shared outside the company, except with drivers fulfilling a booking or authorities if legally required.
Subject Access Requests
Email info@zyntit.co.uk with proof of identity to request a copy of your data. We will respond within 30 days.
Right to Deletion
Email info@zyntit.co.uk with your booking reference to request data deletion (unless legally required to retain it).
Data Controller Details
Zyntit limited
Registered Office: 71–75 Shelton Street, London WC2H 9JQ
Operating Centre: Bank Street, Wolverhampton WV10 9DU
ICO Registered
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6. Accessibility & Special Assistance
Zyntit Limited is committed to inclusive, respectful service for all passengers with accessibility needs.
Request Process
Notify us during booking using:
• Booking notes
• Phone: 0190 247 1514
• Email: bookings@zyntit.co.uk
Available Accommodations
• Extra boarding time
• Help with luggage
• Front-seat preference
• Drivers experienced with special needs passengers
Non-Discrimination Commitment
We do not discriminate based on disability. Complaints are handled seriously and escalated where needed.
Vehicle Limitations
Standard fleet may not accommodate:
• Large non-foldable wheelchairs
• Stretchers
• Oxygen equipment
We’ll assist in sourcing alternatives if necessary.
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7. Legal Disclaimers
Zyntit Limited includes the following disclaimers to clarify service limitations and responsibilities.
Delays & Missed Appointments
Not liable for missed appointments due to external factors. Customers are advised to book early.
Third Party Services Disclaimer
No responsibility for third-party apps or external contractors.
Duty of Care Limitations
Not liable for passenger negligence, pre-existing conditions, or disregard of safety instructions.
Public Liability & Insurance
Fully insured for:
• Public liability (£5 million)
• PHV insurance for all vehicles
Jurisdiction
All services are governed by English law. Disputes are subject to the jurisdiction of the courts of England and Wales.